Our London branch had a busy December organising and delivering a Design Thinking workshop for the future Second World War Galleries of the majestic Imperial War Museums London. The Imperial War Museum is not a celebratory museum of battles or military power, it is a reflection on conflicts and their impact on the lives of ordinary people, soldiers and civilians. It is therefore essential for such a museum to develop strong empathic ties with its audience. That's why we proposed the IWM to use Design Thinking to achieve this. Our basic idea with Design Thinking for museums is that you have to directly expose the museum staff to the visitors. Nowadays staff are often isolated in their offices